Refund policy

At Voyagers, we want you to be completely satisfied with your purchase. If you find that your product is damaged, you can return it within 14 days of receiving your order. Please read the following guidelines to ensure that your return is processed smoothly.

1. Eligibility for Returns:

• Items must be unused, unworn, and in the same condition as received.
• Items must be in their original packaging with all tags attached.
• Items must be returned within 14 days from the date of delivery.

2. Exclusions:

The following items are not eligible for return or exchange:

• Change of mind.
  
• Preference change.
• Items marked as final sale.

3. How to Initiate a Return:

To initiate a return, please follow these steps:

• Log in to your account on our website and go to the 'Order History' section.
• Select the order containing the items you want to return and click 'Initiate Return.'
• Follow the instructions to complete the return request or
• email our team at contactus@vygrs.co.nz

4. Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

5. Refund Process:

• Once we receive your returned items, we will inspect them to ensure they meet the return criteria.
• If the items are in acceptable condition, we will process your refund within 5 working days.
• Refunds will ONLY be issued to the original payment method used for the purchase.

6. Exchange Policy:

We do not offer direct exchanges. 

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team at contactus@vygrs.co.nz within 7 days of receiving the product. We will arrange for a replacement or a refund, as applicable.

8. Contact Us:

If you have any questions about our returns policy, please contact our customer support team at contactus@vygrs.co.nz