Shipping policy
Orders are processed and shipped within one business day of receiving payment. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders or any other delays, we will notify you via email or phone.
2. Shipping Rates:
Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping options based on your location and shipping preferences.
3. Shipping Methods:
We offer the following shipping methods:
- Standard Shipping: Estimated delivery time is seven business days excluding public holidays and weekends
Please note that these delivery times are estimates and not guaranteed. Actual delivery time may vary depending on your location, customs processing, and other factors beyond our control.
4. International Shipping:
We currently ship to International orders which are subject to customs and import duties of the destination country. The recipient is responsible for these fees, and they are not included in the product or shipping cost. Please check with your country's customs office to determine what these additional costs will be before placing an order.
5. Order Tracking:
Once your order has been shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will be active within [number of hours or days] after it is provided.
6. Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for packages that are lost or delayed due to incorrect or incomplete addresses provided by the customer.
7. Delivery Issues:
If your order is lost, stolen, or damaged during transit, please contact the shipping carrier and our customer support team ([your contact email]) with your order number for assistance.
8. Changes to Shipping Policy:
We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page.
9. Contact Us:
If you have any questions about our Shipping Policy, please contact us at [your contact email] or contactus@vygrs.co.nz